The host introduces Dylan Young, leader of customer success at Maxwell and podcast host. They discuss Dylan's podcast, Lifetime Value, and tease the upcoming second season, while also joking about the ambiguity of the September day and briefly mentioning the visual aspect of the podcast.
Change is inevitable, but how a leader handles it can be the difference between success and failure.
Join Dillon Young, Leader of CS at Maxwell as he and Jeff Breunsbach take a look at changes and how to handle them well.
- Identify issues and gaps, focusing on leading indicators
- Evaluate potential solution effectiveness identifying lagging indicators
- Trust your fellow teams to do their part in the process...change has to include everyone
- Ask questions and collaborate
Bottom Line:
- Prioritization is important
- Determining effective use of time for resources
- Make sure what you are measuring has an impact and improvement will be invested in
Connect with Dillon
Lifetime Value
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Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
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