Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast #174: Ex-Microsoft Head of Product: Anand Subbaraj on Building AI for the Trades
Mar 4, 2025
Anand Subbaraj, the former Head of Product at Microsoft and now the visionary founder of Zuper, shares his transition from big tech to entrepreneurship. He dives into the challenges of launching Zuper, a transformative field service platform, emphasizing the importance of adaptability and passion. Anand discusses the practical integration of AI to streamline dispatch operations, enhance customer experiences, and boost overall efficiency for tradespeople. He underscores the need for customer-centric approaches and fostering reliable partnerships in the industry.
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Zuper's Origin Story
- Anand Subbaraj's negative refrigerator repair experience inspired him to start Zuper.
- It took eight weeks and three technicians to resolve a simple noise issue.
Field Service Hypotheses
- Field service management needs specialized integration with a company's tech stack.
- Customer experience expectations have evolved due to services like Amazon and Uber.
Leverage Your Network
- Leverage your personal network when starting a business to find opportunities and customers.
- A personal connection led to Zuper's first major customer, a large furniture retailer.