#174: Ex-Microsoft Head of Product: Anand Subbaraj on Building AI for the Trades
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
Harnessing AI for Service Innovation
This chapter explores the strategic importance of in-house AI development for enhancing customer experience in the service industry. It contrasts traditional reactive service models with innovative, proactive approaches powered by AI and IoT that prioritize efficiency and reliability. The discussion also covers practical challenges, funding journeys, and the introduction of new AI capabilities aimed at transforming field service management.
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