Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast cover image

#174: Ex-Microsoft Head of Product: Anand Subbaraj on Building AI for the Trades

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

CHAPTER

Emphasizing Customer-Centricity in Business Strategy

This chapter explores the vital role of a customer-centric approach in all businesses, underscoring strategies like customer engagement and feedback-driven development. It also emphasizes the necessity of leadership in nurturing a customer-first culture within organizations.

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