Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast cover image

#174: Ex-Microsoft Head of Product: Anand Subbaraj on Building AI for the Trades

Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast

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Intro

This chapter explores the role of AI technology in boosting productivity in call centers, focusing on Avoka's coaching and booking tools. It highlights improvements in efficiency and CSR performance, as well as the optimization of marketing efforts through AI during various operational periods.

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