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Dental Unfiltered
Episode 29: Understanding Patient Goals w/ Chris Bowman
Jul 3, 2024
Join Matt and Andrew as they chat with Chris Bowman, an expert in case presentation in dental practices. They discuss the lack of training in this area, resistance to role-playing, and reframing sales as a consultative process. Learn about balancing clinical skills, marketing, and communication, capturing patient goals, implementing patient-centered care, building emotional connections, and empowering the dental team for unified patient care.
59:29
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Quick takeaways
- Effective case presentation is often neglected in dental education, leading to decreased treatment acceptance.
- Communication in dentistry should be simplified to engage patients and better understand their goals.
Deep dives
Empowering Dental Teams in Case Presentation
Giving dental teams proper training in case presentation is vital as it is an area often overlooked in dental education. Ensuring standardization in processes and training on effective communication strategies can prevent dependency on individuals within the practice. By empowering team members to recognize issues and engage patients effectively, practices can enhance patient engagement and improve treatment acceptance.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode