Hello Monday with Jessi Hempel
How to build trust with TED’s “Fixable” co-hosts Anne Morriss and Frances Frei
Jan 13, 2025
Anne Morriss, co-founder of The Leadership Consortium, and Frances Frei, a Harvard Business School professor, dive deep into trust dynamics. They unpack the "trust triangle" of empathy, authenticity, and logic, revealing how individuals and organizations can identify their "wobbles" and strengthen their anchors. The conversation highlights common trust pitfalls in workplaces and offers actionable steps for building resilient, trust-driven environments. They also discuss the importance of ambition as a tool for transformative leadership.
37:25
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Quick takeaways
- The Trust Triangle, consisting of authenticity, logic, and empathy, serves as the foundational elements crucial for building and maintaining trust in relationships.
- Addressing the common organizational failures around trust involves aligning capabilities with job expectations and fostering a culture of empathy and transparency.
Deep dives
The Importance of Trust
Trust is vital for individuals and society, functioning as an essential social lubricant that facilitates collaboration and positive interactions. However, there has been a noticeable decline in public trust in institutions like the media, government, and businesses over the past 25 years, leading to skepticism and cynicism in society. This erosion of trust not only makes relationships more challenging but also hampers the ability to work together effectively, showcasing a significant cultural issue. To rebuild trust, it is crucial to understand its foundational components and work actively to restore relationships at both individual and collective levels.
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