Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11
Introduction
00:00 • 4min
The History of the Call Center
04:15 • 5min
What's the Meaning of Call Center?
08:51 • 2min
The First Era of Call Centres
11:20 • 2min
The Beginning of the Industrialization of Call Centrs
13:27 • 2min
The Average Handle Time
15:54 • 2min
The Industrialization of Call Centers, You Know?
17:26 • 3min
What Are the Outcomes?
20:14 • 4min
The Pioneers - I C Ma and Brad Cleveland
23:57 • 2min
Call Center Management Fast Forward
26:13 • 5min
The Key to Longevity in the Call Center
30:43 • 4min