What is a Call Center?
Contact Center Show
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The Beginning of the Industrialization of Call Centrs
i call it sort of the industrialization of call centrs, where it became very like assembly line. The original a s a, or average speed of answer metrick, was about how fast are we getting to our customers? And so h the phone companies were actually the,. probably the advent of that ability that they had an algaithm a That helped them understand that in my neighborhood, there are 500 phones that land lines.
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