The History of the Call Center

Bob Greene: The history of the call center a in forms that quote. I think when folks understand how this hole call center then started and the history, it will help folks to understand why we've battled some of these things and we are where we are. But i'd love to hear some nuggets from you, especially because bob as there at the very beginning when god roteis and ontheraxa, since you were there when they were signing the declaration of call centers.