What is a Call Center?
Contact Center Show
00:00
The Industrialization of Call Centers, You Know?
i think the other side of the stand ing this era for just a few more moments, is there was a professionalization of our industry in a way that was positive. But it had some dark parts, which was, like, it became an assembly line be basically. I remember reading stuff that peter drucker about the way to run effective factories, led over into the way you run effective call centers? Yes and am. That is the truth.
Play episode from 17:26
Transcript
