What is a Call Center?
Contact Center Show
00:00
The Average Handle Time
On average, there's going to be 50 people on the phone at the same time. The industry went sideways when it became about how fast could we get you on and off the phone? We still have, as still have the average handle time. And if you put enough focus on average handle time, your agents will figure out how to make that happen.
Play episode from 15:54
Transcript
