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Effective Leadership: How to Make the Best Out of Your Difficult Conversations with Claudia S.P. Fernandez

Jul 26, 2022
26:16
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1
Introduction
00:00 • 4min
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2
The Number One Mistake That People Make When Talking Through Conflict
03:41 • 2min
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3
Engaging in Mediation
06:11 • 3min
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4
Are You Hearing the Frustration in Your Voice?
08:43 • 3min
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5
Is Your Team Ready for a Negotiation Workshop?
11:17 • 2min
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6
Are You Really Going to Do This?
13:34 • 3min
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7
Thinking Diversity in Leadership
16:19 • 5min
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8
How to Communicate in a Crisis Situation
20:52 • 4min
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In this episode, Claudia S.P. Fernandez, Director and Senior Executive Leadership Development Programs at University of North Carolina at Chapel Hill, discusses how to be an effective leader through difficult conversations.


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Kwame Christian with Claudia S.P. Fernandez

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