Banking on Fraudology Passion, People, and Prevention: My Fraud-Fighting Chat with Stephanie Macrafic
Aug 27, 2025
In this engaging discussion, fraud prevention expert Stephanie Macrafic shares her journey from bank teller to industry speaker. She emphasizes using behavioral science to disrupt scammer tactics, focusing on emotional vulnerability. Stephanie offers practical strategies like creating moments of pause for potential victims and honing active listening skills to build trust. The conversation highlights the importance of collaboration and empathy in combating fraud, providing listeners with new insights into the human element of fraud prevention.
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From Teller Trauma To Fraud Fighter
- Stephanie McRaffick started in banking as a teller while studying psychology and was interrogated when cash went missing from her drawer.
- That painful experience inspired her to pursue fraud prevention and shaped her career path.
Prepping For The ACFE Stage
- Stephanie spent a year researching behavioral influence and practiced lessons from experts like Cialdini and Chris Voss before ACFE.
- Presenting at ACFE felt electric because she was surrounded by peers who 'get' the work.
Flip Psychology Against Scammers
- Criminals weaponize psychology and emotional triggers to manipulate victims.
- Stephanie flips that idea: teach people and teams to use behavioral science to disrupt scammer influence.
