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Bob Sutton, organizational psychologist and bestselling author, shares insights on how to overcome friction at work. They discuss steps for leaders to become better listeners, the advantages of inconvenience, and why it’s better to be a boring leader than an a-hole boss.
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Quick takeaways
- Friction can be both detrimental and beneficial in organizations, and leaders should recognize the value of good friction in limiting excessive behavior or preventing errors.
- Leaders should prioritize listening and asking questions over making statements, as genuine curiosity leads to more effective leadership and innovative conversations.
Deep dives
The Importance of Making Workplaces More Effective
Bob Sutton, an organizational psychologist, discusses his interest in improving broken workplaces. He emphasizes the responsibility of academics to have real-world impact and make workplaces more effective. Sutton believes that his mentor's perspective and his own personal experiences with broken systems motivated him to pursue this field of study.
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