Ep.4 - Abhijith Balakrishnan. Crimes of Obedience: Well-meaning auditors in dysfunctional systems
Nov 22, 2024
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Abhijith Balakrishnan, a master mariner and safety manager, shares his expertise on maritime safety and auditing challenges. He highlights the gap between compliance and real safety practices, arguing that traditional audits often miss the dynamics at sea. Abhijith emphasizes the need for a shift towards understanding operational contexts rather than just following regulations. He discusses building trust within organizations and advocates for a holistic approach to safety, incorporating insights from sailors to enhance auditing processes.
Auditing practices in maritime safety often prioritize documentation over actual decision-making, leading to a significant disconnect between compliance and real-world safety.
A paradigm shift towards understanding the complexities of seafarers' environments is essential for fostering trust and promoting genuine learning in safety management.
Deep dives
The Impact of Perspective in Safety Management
The podcast highlights how diverse backgrounds can enrich discussions about safety management. One guest, Abby, shares his unique journey from being a master mariner to a safety manager, illustrating how his experiences at sea contrasted sharply with traditional procedural safety beliefs. With a strong academic foundation from the Lund program, he emphasizes the importance of understanding safety beyond compliance, advocating for a more nuanced view that considers the complexities of real-world operations. This perspective fosters a deeper comprehension of decision-making processes in safety management, illustrating how personal experience can enhance professional insights.
Auditing Practices and Their Limitations
The conversation explores the shortcomings of conventional auditing processes in maritime safety. Abby presents a comparative anecdote of two ships, where one with excessive paperwork was deemed safer despite potentially poorer actual decision-making than the other, which relied on less documentation. This implies that existing audits often prioritize document quantity over operational quality, leading to a disconnect between recorded compliance and actual safety practices. The discussion reveals a critical need for auditing methods that assess real-time operations and thoughtful decision-making rather than mere adherence to paper-based standards.
Understanding the Ecosystem of Safety Culture
The dialogue delves into the challenging dynamics between maritime regulations, auditors, and seafarers, presenting a complex ecosystem that influences safety behavior. Abby discusses how current auditing practices create an environment where seafarers feel compelled to cover up issues in anticipation of audits, which prevents true transparency and learning. There is an acknowledgment that such an environment stifles innovation, as seafarers feel obligated to adhere strictly to established protocols rather than making contextual adjustments based on their experiences. This cycle of compliance and judgment contributes to a persistent gap in understanding the actual safety conditions aboard vessels.
The Necessity for a Shift in Safety Perspectives
A significant point of the discussion is the urgent need for a paradigm shift within the maritime industry concerning safety. Abby argues that learning should shift from a focus on individual blame to understanding the environmental influences and complexities that seafarers face. He emphasizes that fostering an ecosystem of trust, where seafarers can share experiences without fear of punitive judgment, would promote richer learning and improvement. The conversation highlights that real progress in safety management will come from recognizing and addressing the contextual factors affecting behavior rather than relying solely on regulatory compliance.
In today’s episode Gareth and Abhijith delve into the complexities of maritime safety, focusing on the audit process and its implications. They discuss the dichotomy between first and second stories in safety management, emphasising how audits often fail to capture the true dynamics of operations at sea.
The conversation highlights the challenges faced by auditors, the influence of regulations on safety practices, and the need for a shift towards a more nuanced understanding of safety that goes beyond mere compliance. Abhijith shares insights from his experiences in ship management and safety, advocating for a more holistic approach to auditing that considers the realities of the maritime environment.
In this conversation, Abhijith Balakrishnan discusses the challenges and limitations of auditing practices in the maritime industry, emphasising the need for a shift in focus from compliance to understanding the context in which seafarers operate. He highlights the judgmental nature of audits, the lack of innovation due to strict adherence to procedures, and the role of auditors in system improvement. The discussion also touches on the importance of building trust and fostering open communication within organisations, as well as recommending resources for further learning.
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