In 'Turn the Ship Around!', Captain L. David Marquet recounts his experience as the commander of the USS Santa Fe, a nuclear-powered submarine. Initially trained in the traditional 'know all–tell all' leadership model, Marquet faced significant challenges when he took command of the Santa Fe, which was then one of the worst-performing submarines in the fleet. He realized that the traditional leader-follower approach was ineffective and decided to implement a leader-leader model, where every crew member was empowered to take responsibility and make decisions. This approach led to a dramatic improvement in morale, performance, and retention, transforming the Santa Fe into one of the best submarines in the fleet. The book provides practical insights and strategies for implementing this leadership model in various organizational settings.
In this book, Don Norman discusses how design should be centered around the user's needs, emphasizing the importance of visibility, natural relationships between controls and functions, and the intelligent use of constraints. He argues that poor design, rather than user ineptness, is often the cause of frustration with everyday objects. The book covers various aspects of design, including affordances, signifiers, and the seven stages of action, providing a comprehensive guide to creating user-friendly products.
In this book, Edgar H. Schein and Peter Schein define Humble Inquiry as 'the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person.' The authors explore how Humble Inquiry differs from other kinds of inquiry, provide examples of its application in various settings, and discuss how to overcome cultural, organizational, and psychological barriers to its practice. The book emphasizes the need for open and trusting communication in today's complex, interconnected world, and offers practical advice on developing the attitude and skills necessary for Humble Inquiry[1][2][4].
In today’s episode Gareth and Abhijith delve into the complexities of maritime safety, focusing on the audit process and its implications. They discuss the dichotomy between first and second stories in safety management, emphasising how audits often fail to capture the true dynamics of operations at sea.
The conversation highlights the challenges faced by auditors, the influence of regulations on safety practices, and the need for a shift towards a more nuanced understanding of safety that goes beyond mere compliance. Abhijith shares insights from his experiences in ship management and safety, advocating for a more holistic approach to auditing that considers the realities of the maritime environment.
In this conversation, Abhijith Balakrishnan discusses the challenges and limitations of auditing practices in the maritime industry, emphasising the need for a shift in focus from compliance to understanding the context in which seafarers operate. He highlights the judgmental nature of audits, the lack of innovation due to strict adherence to procedures, and the role of auditors in system improvement. The discussion also touches on the importance of building trust and fostering open communication within organisations, as well as recommending resources for further learning.
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