Customer connection campaigns and customer service-oriented outbound with Jason Serota
Dec 28, 2021
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Jason Serota, Head of Growth Business Development at Adobe, shares strategies for customer connection campaigns and outbound calls, including leveraging stories for sales, identifying potential prospects, utilizing complementary technologies, and the effectiveness of gift-giving. He emphasizes the importance of targeted outreach, building trust and familiarity, and leveraging existing customer networks.
Incorporating familiarity and customer connections into outbound strategies can establish trust and improve prospect engagement.
Treating outbound campaigns like strategic marketing initiatives enables data-driven decision-making and boosts motivation among sales teams.
Deep dives
Bringing Familiarity into Outbound
The podcast episode discusses the importance of incorporating familiarity into outbound strategies. By leveraging customer connections, partner ecosystems, and relevant technologies, sales teams can establish a sense of trust and familiarity with prospects. This involves researching prospects' customers, partners, and distributors to find commonalities and create personalized outreach. The episode emphasizes the value of storytelling and using specific examples to demonstrate the impact of their product or service. Additionally, the episode highlights the effectiveness of LinkedIn messaging and personalized gift-giving as part of the outreach campaign. Overall, focusing on familiarity and building customer-centric campaigns can significantly improve outbound results.
Running Outbound Campaigns like a Marketer
The podcast discusses the significance of sales teams thinking and running outbound campaigns like marketers. This approach involves treating outbound campaigns as strategic marketing initiatives, similar to how marketing departments track and analyze the success of their campaigns. By tagging prospects and accounts with specific campaign codes, sales teams can assess the effectiveness of their outbound efforts and make data-driven decisions to optimize results. The podcast also emphasizes the importance of enabling creativity and collaboration among sales reps, allowing them to contribute their own ideas and take ownership of their campaigns. This framework creates a structured and predictable approach to outbound prospecting, leading to increased motivation and morale among sales teams.
Telling Compelling Customer Stories in Outbound
The podcast explores the power of storytelling in outbound sales. It emphasizes the concept of treating each customer as its own story and leveraging these stories to engage prospects effectively. By showcasing how a customer has benefited from a product or service, sales reps can establish credibility and demonstrate value. The episode highlights the importance of personalizing each customer story to resonate with the specific prospect being targeted. It also discusses the role of customer feedback and how it can be used to build rapport and uncover pain points. The podcast suggests integrating storytelling into outreach messaging across various channels, including phone calls, emails, and LinkedIn messages, to drive better results.
Building Trust and Providing Customer Service in Outbound
The podcast emphasizes the significance of building trust and providing exceptional customer service in outbound sales. It encourages sales reps to adopt a customer-first mentality and approach every conversation with the intention of helping the prospect, even if it means redirecting them elsewhere if the product or service may not be the best fit. By prioritizing the prospect's needs and providing value-driven solutions, sales professionals can establish trust and foster long-term relationships. The podcast also recommends addressing objections by understanding prospects' pain points and offering alternative solutions, showcasing the willingness to go above and beyond to fulfill their needs. This customer-centric approach enhances the effectiveness of outbound campaigns.
Jason Serota is the Head of Growth Business Development in North America at Adobe. In this episode, Jason shares the outbound strategy that has exploded growth at Adobe.
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