Outbound Squad cover image

Outbound Squad

Customer connection campaigns and customer service-oriented outbound with Jason Serota

Dec 28, 2021
Jason Serota, Head of Growth Business Development at Adobe, shares strategies for customer connection campaigns and outbound calls, including leveraging stories for sales, identifying potential prospects, utilizing complementary technologies, and the effectiveness of gift-giving. He emphasizes the importance of targeted outreach, building trust and familiarity, and leveraging existing customer networks.
40:59

Episode guests

Podcast summary created with Snipd AI

Quick takeaways

  • Incorporating familiarity and customer connections into outbound strategies can establish trust and improve prospect engagement.
  • Treating outbound campaigns like strategic marketing initiatives enables data-driven decision-making and boosts motivation among sales teams.

Deep dives

Bringing Familiarity into Outbound

The podcast episode discusses the importance of incorporating familiarity into outbound strategies. By leveraging customer connections, partner ecosystems, and relevant technologies, sales teams can establish a sense of trust and familiarity with prospects. This involves researching prospects' customers, partners, and distributors to find commonalities and create personalized outreach. The episode emphasizes the value of storytelling and using specific examples to demonstrate the impact of their product or service. Additionally, the episode highlights the effectiveness of LinkedIn messaging and personalized gift-giving as part of the outreach campaign. Overall, focusing on familiarity and building customer-centric campaigns can significantly improve outbound results.

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