Knowledge Cast by Enterprise Knowledge Liz Herman - Senior Manager of Knowledge, Content, Training at Accenture Federal Services
May 18, 2022
Liz Herman, Senior Manager of Knowledge, Content, and Training at Accenture Federal Services, brings her PhD expertise in knowledge management to the forefront. She discusses the evolving landscape of knowledge management and its impact on enhancing customer experience in the federal government. Key insights include the balance between technology and human engagement, the importance of effective listening, and transformative shifts in veteran healthcare service delivery. Liz emphasizes strategies for improving self-service capabilities and fostering a culture of knowledge sharing.
Chapters
Transcript
Episode notes
1 2 3 4 5 6
Intro
00:00 • 2min
Mastering Knowledge Management
02:20 • 4min
Balancing Technology and Knowledge Management
05:59 • 13min
Effective Listening in Knowledge Management
19:03 • 4min
Catalysts for Transformation in Service Delivery
22:54 • 2min
Navigating Knowledge Management in Federal Agencies
24:28 • 13min