Balancing Technology and Knowledge Management

Enterprise Knowledge CEO Zach Wahl speaks with Liz Herman, Senior Manager of Knowledge, Content, and Training at Accenture Federal Services. Liz has worked to deliver a better customer experience for the US government, enabled by knowledge management, for the past 3 years. She has also established an enterprise-wide knowledge management system aligned with the mission and vision of the USDA Contact Center and GSA IT Modernization Centers of Excellence.

Liz has a PhD in Knowledge Management and is a dynamic leader who transforms complex knowledge into accessible, understandable content for a delightful user experience.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

To learn more about Enterprise Knowledge, visit us at: ⁠⁠enterprise-knowledge.com⁠⁠.

EK's Knowledge Base: ⁠⁠https://enterprise-knowledge.com/knowledge-base/⁠⁠

Contact Us: ⁠⁠https://enterprise-knowledge.com/contact-us/⁠⁠

LinkedIn: ⁠⁠https://www.linkedin.com/company/enterprise-knowledge-llc/⁠⁠

Twitter: ⁠⁠https://twitter.com/ekconsulting