Catalysts for Transformation in Service Delivery

Enterprise Knowledge CEO Zach Wahl speaks with Liz Herman, Senior Manager of Knowledge, Content, and Training at Accenture Federal Services. Liz has worked to deliver a better customer experience for the US government, enabled by knowledge management, for the past 3 years. She has also established an enterprise-wide knowledge management system aligned with the mission and vision of the USDA Contact Center and GSA IT Modernization Centers of Excellence.

Liz has a PhD in Knowledge Management and is a dynamic leader who transforms complex knowledge into accessible, understandable content for a delightful user experience.

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

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