Liz Herman

Liz Herman, Senior Manager of Knowledge, Content, and Training at Accenture Federal Services, brings her PhD expertise in knowledge management to the forefront. She discusses the evolving landscape of knowledge management and its impact on enhancing customer experience in the federal government. Key insights include the balance between technology and human engagement, the importance of effective listening, and transformative shifts in veteran healthcare service delivery. Liz emphasizes strategies for improving self-service capabilities and fostering a culture of knowledge sharing.