Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast #162 - Get Your Techs to Close More Tickets: How We Built Confidence, Boosted Sales, and Cut Stress
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Jan 21, 2025 Discover how a structured training program can transform employee performance and boost confidence in trades. Learn strategies for onboarding technicians that enhance skills and sales abilities. Explore effective methods for overcoming customer objections about pricing. Find out how to balance urgent service calls with ongoing education. Plus, hear about the impact of AI solutions in improving coaching and booking processes, ensuring a high-performing and motivated team.
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Onboarding Training
- Start training by establishing a clear onboarding process for new hires.
- This includes training on software, procedures, and company expectations.
Prioritize Training
- Prioritize training, even when busy, to avoid wasting valuable leads.
- Untrained techs miss opportunities, hindering growth and further training.
Focus on Numbers
- Start training by focusing on how to read and understand performance numbers.
- Set clear, measurable goals so techs know what constitutes good performance.