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Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
#162 - Get Your Techs to Close More Tickets: How We Built Confidence, Boosted Sales, and Cut Stress
Jan 21, 2025
Discover how a structured training program can transform employee performance and boost confidence in trades. Learn strategies for onboarding technicians that enhance skills and sales abilities. Explore effective methods for overcoming customer objections about pricing. Find out how to balance urgent service calls with ongoing education. Plus, hear about the impact of AI solutions in improving coaching and booking processes, ensuring a high-performing and motivated team.
31:15
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Quick takeaways
- Implementing AI-driven coaching tools can significantly enhance team performance and improve conversion rates in service-oriented businesses.
- A structured onboarding process combined with consistent training and employee feedback fosters a high-performance culture in HVAC and plumbing teams.
Deep dives
Optimizing Conversion Rates
Achieving higher conversion rates is essential for business growth, particularly when it comes to customer service representatives (CSRs). If a team's conversion rate is not meeting expectations, it raises questions about underlying issues within the process. The discussion reflects on how the implementation of AI-driven coaching tools has led to consistent improvements in the team's performance over time. By analyzing recorded calls, these tools provide actionable insights that enhance the overall service quality.
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Discover
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Listen to the best highlights from the podcasts you love and dive into the full episode