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12min chapter
#162 - Get Your Techs to Close More Tickets: How We Built Confidence, Boosted Sales, and Cut Stress
Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast
Maximizing Training Effectiveness
This chapter focuses on structuring training sessions for technicians to enhance effectiveness and engagement. It emphasizes the need for tailored training approaches, the role of managers in assessing and supporting performance, and the importance of practical training methods. By implementing regular, structured training programs, businesses can significantly improve their workforce skills while maintaining strong customer service.
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