Colgate-Palmolive CDO Brigitte King on Creating a Test and Learn Culture and Being Courageous
Aug 21, 2024
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Brigitte King, the Chief Digital Officer at Colgate-Palmolive, joins Google’s Joshua Spanier and Bethany Poole to discuss transformative leadership in digital marketing. Brigitte emphasizes her five P’s principle for effective planning and decision-making. They explore adapting to AI technologies, highlighting the importance of embracing change and fostering a ‘test and learn’ culture. The conversation touches on Colgate-Palmolive's innovative digital transformation and their impactful Bright Smiles, Bright Futures initiative for children's oral health.
Brigitte King's emphasis on 'prior planning prevents poor performance' underlines the importance of thorough preparation in achieving successful outcomes.
The podcast highlights Colgate-Palmolive's digital transformation through upskilling and embracing AI, showcasing a culture of continuous learning and experimentation.
Deep dives
The Importance of Prior Planning
Prior planning is emphasized as a crucial principle in both professional and personal contexts. Brigitte King highlights her personal maxim that 'prior planning prevents poor performance,' which guides her approach to meetings and planning initiatives. This principle is not only applicable in the workplace but is also instilled in her teenage sons, demonstrating its versatility. The idea is that thorough preparation enhances outcomes, ensuring that valuable time is spent effectively.
Navigating the Digital Transformation Journey
Colgate-Palmolive’s digital transformation journey is discussed, particularly the use of the BCG digital maturity assessment. This framework helps organizations understand their current capabilities across various digital marketing facets, allowing them to strategically plan improvements. Following a rigorous self-assessment process, Colgate identified itself as 'emerging' in its digital capabilities and implemented significant upskilling programs. After two years, they achieved a successful transition, demonstrating substantial growth in their digital expertise and proficiency.
Embracing AI and Continuous Learning
The conversation covers the integration of artificial intelligence and the necessity of continuous learning in marketing. New innovations challenge marketers to adapt swiftly, as demonstrated by Brigitte's personal journey of using Gen AI tools to enhance e-commerce content. The excitement for the future of creativity with AI is palpable, likened to the transition from clunky cameras to cell phone cameras, which revolutionized photography. Encouraging a culture of experimentation and learning is pointed out as vital for tackling the ever-evolving marketing landscape.
On this week’s episode of Modern Marketers, Colgate-Palmolive’s chief digital officer Brigitte King joins Google’s Joshua Spanier and Bethany Poole to talk about her core leadership principles and how the brand adapts to ever-changing technology curves. Brigitte shares the five P’s that have guided her through her career, how she upskilled her entire organization to be digitally fluent, and the importance of a leader allowing room for experimentation — and sometimes failure.
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