The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Strategies for getting executive buy-in to adopt AI-first CS

Jul 25, 2024
Bobby Stapleton, Senior Director of Human Support at Intercom, and Declan Ivory, VP of Customer Support at Intercom, dive into strategies for gaining executive approval for AI-driven customer service. Constantina Samara, Head of Support at Synthesia, and Pat Barlow, Support Lead at Dovetail, share their firsthand experiences with AI adoption. They discuss overcoming executive skepticism, the importance of data-driven insights, and how AI can revolutionize customer support through enhanced efficiency and 24/7 assistance.
Ask episode
Chapters
Transcript
Episode notes