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Strategies for getting executive buy-in to adopt AI-first CS
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Gaining Executive Buy-In for AI in Customer Service
This chapter outlines effective strategies for securing executive support for the adoption of AI in customer service, emphasizing the importance of trial and error and data-driven insights. It discusses how to engage frontline teams for valuable feedback while showcasing the impact of AI on customer experience metrics.
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AI-powered
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Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode