Scaling Low Maturity CRO Programs ft. Stewart “The GOAT” Ehoff
May 22, 2024
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Stewart 'The GOAT' Ehoff shares insights on the challenges of building CRO programs, from initial tests to scaling up. Topics include company culture, data infrastructure, trust in the program, and resource allocation. Discussions on removing roadblocks, building trust, and overcoming cultural barriers in experimentation. Insightful advice for CRO program growth and success.
Establishing a culture of experimentation is crucial for scaling CRO programs.
Effective communication and stakeholder engagement are key in gaining support for experimentation growth.
Deep dives
Challenges in Scaling Experimentation Programs
Scaling experimentation programs presents challenges such as blind spots, bad habits, and lower maturity in programs when moving from zero to one to higher stages like five to 15 tests. Establishing a foundation and gaining executive support are crucial for successful growth. Building a culture of experimentation, improving data quality, and ensuring proper resource allocation are essential steps in achieving scalability.
Overcoming Roadblocks in Scaling Programs
To overcome roadblocks in scaling experimentation programs, focus on resilience, long-term commitment, and perseverance. Effective communication and stakeholder engagement play vital roles in gaining support across the organization. Cultivating allies, understanding their challenges, and providing value through experimentation help establish a solid foundation for growth.
Tactical Approaches to Scaling Programs
Tactical advice for scaling experimentation programs includes building resilience for long-term commitment, prioritizing communication and stakeholder engagement, and cultivating allies within the organization. Being helpful to others, identifying and solving their problems, and focusing on outcomes rather than outputs are key strategies in navigating the challenges of scaling a program.
In this episode of 'From A to B,' Shiva Manjunath and Stewart “The GOAT” Ehoff discuss how hard as hell it is to build CRO programs from scratch. They delve into the challenges faced by organizations at various stages, from initiating the first test to scaling up to 30 tests and beyond. They explore factors like company culture, data infrastructure, trust in the program, and resource allocation.
Timestamps:
00:00 Show Kickoff
06:36 Community Insights on Experimentation Challenges
18:18 The Reality of Experimentation in Different Company Sizes
22:18 The Challenge of Establishing a Culture of Experimentation
23:38 Debating the Hardest Part of Experimentation: From 0 to 1 vs. Scaling Beyond
29:33 Building Trust and Overcoming Cultural Barriers in Experimentation
39:47 Tactical Advice for Removing Roadblocks in Experimentation
Major shoutout to the CRO community for providing their thoughts on this topic:
Eddie Aguilar, Ton Wesseling, Slobodan Manic, Kelly Wortham, Merrit Aho, Kelly Sable, Jenn Kunz, Will Feng, Mariana Bonanomi
Make sure you’re following all of them on LinkedIn, including Stewart!!!
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