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Challenges and Strategies in Scaling CRO Programs
The chapter delves into the complexities and challenges of scaling Conversion Rate Optimization (CRO) programs, emphasizing the importance of culture, data infrastructure, financial resources, and expertise. It discusses moving from zero to one test, establishing trust in the program, adapting to company priorities, and fostering a culture of experimentation. The conversation also highlights the significance of resiliency, effective communication, building alliances, and the role of top-down support in successful program growth.