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The AI in Business Podcast
AI Tools for Improving Experiences for Patients and Healthcare Providers - with Dr. Nele Jessel of Athenahealth
Jul 6, 2023
29:19
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Dr. Nele Jessel, Chief Medical Officer at Athenahealth, discusses the challenges facing healthcare, including technology burnout. She highlights the unique nature of healthcare and the importance of patient experience. The chapter explores the use of AI in improving customer experiences in various industries. It also emphasizes the need to focus on context and learn from other industries.
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Quick takeaways
- Technology, including electronic health records, has contributed to the increased administrative burden in healthcare, but there is potential for AI to alleviate these burdens and improve efficiency.
- Patient experience in healthcare goes beyond medical care and can be improved by leveraging technology, such as ambient voice technology, to remove administrative distractions and enhance interactions with providers.
Deep dives
Challenges in the Healthcare Sector
The biggest challenges in healthcare today include the shift towards a consumer-centric model, new care models, regulatory requirements, and improved access to information through electronic health records. Healthcare organizations now need to focus on delivering high-quality care with optimal patient outcomes at a low cost, while also providing a first-rate patient experience and avoiding burnout among providers and staff.
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Discover
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