8min chapter

The AI in Business Podcast cover image

AI Tools for Improving Experiences for Patients and Healthcare Providers - with Dr. Nele Jessel of Athenahealth

The AI in Business Podcast

CHAPTER

The Unique Nature of Healthcare and the Patient Experience

This chapter explores the distinctiveness of the healthcare industry in terms of customer experience and privacy concerns. It discusses the significance of patient journeys, the role of HIPAA, and highlights the importance of both direct patient contact and supportive roles in delivering a seamless patient experience.

00:00

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode