AI in Improving Customer Experiences

Today's guest is Dr. Nele Jessel, Chief Medical Officer at Athenahealth. Athenahealth is one of the leading U.S. providers of network-enabled services for healthcare and point-of-care mobile apps. She joins us on the program to talk about the biggest challenges facing healthcare – including the burden that a lot of new technology is placing on doctors. Throughout her appearance, Dr. Jesel underscores the many ways data can be used for improved patient experiences that bear a strong resemblance to customer experience workflows in other industries. To discover more AI use cases, best practice guides, white papers, frameworks, and more, join Emerj Plus at emerj.com/p1.