Nele Jessel
Chief Medical Officer at Athenahealth
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Jul 6, 2023 • 29min
AI Tools for Improving Experiences for Patients and Healthcare Providers - with Dr. Nele Jessel of Athenahealth
Dr. Nele Jessel, Chief Medical Officer at Athenahealth, discusses the challenges facing healthcare, including technology burnout. She highlights the unique nature of healthcare and the importance of patient experience. The chapter explores the use of AI in improving customer experiences in various industries. It also emphasizes the need to focus on context and learn from other industries.
