Crush Your Profit Target This Holiday Season With First-Party Data And Intelligent Customer Segmentation With John Chao Of Segments
Dec 5, 2022
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In this podcast, John Chao, Co-Founder and CEO of Segments, discusses leveraging first-party data and intelligent customer segmentation to crush profit targets. They analyze top brands during Black Friday and Cyber Monday, explore the importance of repeat customers, and discuss the power of using the Segments app for customer segmenting and reporting.
Segments helps marketers create customer segments and sync them across multiple channels for effective retargeting and personalized marketing.
Segments provides pre-built segments based on data analysis, making it easy for users to identify profitable customer cohorts and make data-driven decisions.
Re-engaging Black Friday customers is crucial for improving customer retention and profitability, and Segments can help marketers monitor and target this specific cohort.
Deep dives
Segments helps sync customer lists across channels
Segments allows users to create customer segments and sync them across multiple channels, such as email, SMS, and social media. This ensures that customer lists are updated in real-time, allowing for effective retargeting and personalized marketing.
Segments offers pre-built segments and insights
Segments provides pre-built segments based on data analysis, making it easy for users to identify profitable customer cohorts. The tool offers insights into customer behavior, product journeys, and discount code usage, helping marketers make data-driven decisions.
Using segments to re-engage Black Friday customers
Segments highlights the importance of re-engaging Black Friday customers, as repeat purchasers account for a significant portion of Black Friday revenue. By monitoring and targeting this specific cohort, marketers can improve customer retention and profitability.
Data CRM capabilities of Segments
Segments aims to be a data CRM tool, allowing marketers to gain insights and take action based on customer behavior. Users can view and understand product journeys, track discount code usage, and create custom segments based on filters and behaviors.
Upgrades and roadmap for Segments
Segments 3.0 offers an improved user interface and enhancements to functionality. The roadmap includes features like a segments library for easy discovery, direct recommendations for email campaigns, and more integrations with popular platforms.
In today’s Shopify ecommerce podcast, my guest is John Chao, the Co-Founder and CEO of Segments. They are a Shopify Plus Certified App that helps store owners and marketing teams scale their revenue by leveraging targeted customer segmentation with advanced data analytics. It’s all presented and actionable in an easy-to-understand visual manner.
First party data is a competitive advantage for DTC and online marketing, but most Shopify brands don’t have the budget for expensive CDPs or the right team in place to activate their audience.
Segments put marketers back in the driver’s seat with their no code data CRM that brings together ecommerce and marketing data into a single source of truth, with prebuilt segmentation and cross channel management. So marketers can be data-driven without spending any time on coding.
Let's jump in a learn more!
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