Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 6min
How to Save Remote Service by Default
05:43 • 5min
The Impact of Technology on Service Delivery
11:05 • 3min
The Importance of Field Service Enablement in a Pandemic
13:50 • 4min
The Neuroscience of Change Management
17:29 • 3min
The Impact of Remote by Default on Conica's Customers
20:39 • 5min
The Importance of Value-Based Conversations in Serverization
25:19 • 5min