The Impact of Remote by Default on Conica's Customers

Remote by default means to solve as many issues as you can remotely. IFS in place to make sure that the work you are doing on site is optimized. It's just a matter of not wasting trips to go out and basically diagnose or do things that could be done remotely. And it actually changed, just as the pandemic started, I was experiencing somebody earlier on today. Offices were being shot because somebody came into the office there,. COVID, so they had to shut the office down. So people suddenly realized about the bio-security of their offices. The attitude changed so it was more, we don't want to engineer the comp site, we want you to fix it,