The Impact of Technology on Service Delivery

I'll start the journey with the customer if you don't mind and then I'll bring it back through to the interview. When we talk a little bit, Jett, about what are the technological components to this? When you think about how you're enabling the workforce differently, how are you doing that? What combination of things are you using for the remote by default? Then let's talk alittle bit more about the impact on customers and the impact on the organization.