The Importance of Field Service Enablement in a Pandemic

We needed a field service enablement tool that absolutely delivered 100%. The discussions with IT were hilarious if you've got a sense of humour, but everybody's going in different lines. So we spent 5 months on the interfaces, we spent 3 weeks talking in pandemic over teams to people about the changes. We missed the middle management piece and I think it was said by our last person on the stand, if your middle management is not there, they don't push,. so somebody pushes back, somebody sees it push, somebody pushes back  and then someone else pushes back. It will deliver how the tool wants to win and how you set it to win... Think about your SLAs