How Leaders Lead with David Novak #196: Will Guidara, former owner of Eleven Madison Park – Make people feel seen
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Jul 18, 2024 
Former owner of Eleven Madison Park, Will Guidara, discusses 'unreasonable hospitality' and making people feel seen. Topics include setting audacious goals, giving effective feedback, and the importance of continuous learning and service in leadership. He also shares insights on self-care, achieving dreams, and the launch of a new hospitality group.
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The Hot Dog Story
- Will Guidara overheard guests lamenting they hadn't had a New York hot dog.
- He then served them one, surprising them and realizing the power of personalized hospitality.
Unreasonable Hospitality
- Impact in the restaurant world comes from being unreasonable in pursuit of people.
- Focus on the human desire to feel seen, cared for, and welcomed.
Speak It Into Existence
- Speak your audacious goals out loud; it increases your likelihood of achieving them.
- Believe in yourself and verbalize your goals frequently to make them a reality.