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27min chapter
#196: Will Guidara, former owner of Eleven Madison Park – Make people feel seen
How Leaders Lead with David Novak
Making an Impact Through Unreasonable Hospitality
The chapter explores how a simple $2 hot dog moment led to a shift in perspective for a high-end restaurant, emphasizing the importance of creating meaningful experiences for customers. It discusses the value of setting audacious goals, the impact of failure, the significance of mentorship, and the journey from being last on the list to becoming the number one restaurant in the world through unreasonable hospitality.
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