At The Table with Patrick Lencioni
4. The Power of Naked Service
Aug 21, 2019
Join Pat, Cody, Jeff, James, and Chris in a lively discussion on winning client loyalty through transparency, vulnerability, and authentic relationships. They share personal anecdotes, explore the benefits of 'getting naked,' and offer advice on prioritizing service to build strong client connections. The episode is sprinkled with humor and real-life examples of exceptional customer care.
34:13
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Quick takeaways
- Being open and vulnerable with clients builds trust and loyalty through the 'getting naked' approach.
- Prioritizing the client's interests over fear of losing business fosters stronger and more genuine relationships.
Deep dives
Getting Naked Approach to Consulting
Getting naked is an approach to consulting that focuses on being open and vulnerable with clients, building sticky, loyal, and trustworthy relationships. It involves being completely transparent, admitting mistakes, and taking risks to show clients that you are genuine, honest, and focused on serving their interests.
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