Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17
Introduction
00:00 • 2min
The Importance of Detail in Business
02:08 • 4min
The Importance of Detail in Leadership
06:36 • 5min
The Legacy of Gordon Lorenzo
11:17 • 4min
The Impact of Herb Kelleher on Southwest
15:23 • 5min
Federico Block's Influence on the Airline Industry
20:39 • 4min
The Importance of Motivation in Service Business
24:58 • 2min
The Importance of Good Leaders in Every Industry
27:11 • 2min
Investing in the Airline Business
29:16 • 3min
The Importance of Customer Service in Investing in Airlines
32:45 • 2min
The Continental Investment: A Case Study
34:57 • 4min
The Future of Airline Business Travel
39:26 • 5min
The Role of Management in Airlines That Lag
44:04 • 3min
The Death of Midwest
46:58 • 4min
The Importance of Culture in the Airline Industry
50:40 • 4min
The Cost of Taxi Bots in the Aircraft Industry
54:34 • 3min
The Cost of Sustainability in Corporate Travel
57:56 • 5min