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The AI in Business Podcast
Scaling CX Opportunities in Financial Services - with Ciprian Porutiu of Marsh McLennan
Feb 6, 2024
21:53
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Ciprian Porutiu, VP of Operations and Strategy at Marsh McLennan, discusses the challenges of scaling systems in the VUCA business landscape. The importance of business agility, transparency, and quick feedback cycles in customer experience development are emphasized. The application of the dynamic of sandwiching in user experience and navigating compliance governance and business agility in a volatile environment are also explored.
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Quick takeaways
- Business agility is crucial in navigating the volatile and unpredictable nature of the financial services industry.
- Transparency and feedback loops are essential in agile software development, enabling quick decision-making and iterative development.
Deep dives
Business Agility in the VUCA World
In this podcast episode, the guest speaker discusses the importance of business agility in the volatile, uncertain, complex, and ambiguous (VUCA) business landscape. He highlights the rapid pace of change, unpredictable outcomes, and interconnections that make it challenging for finance leaders and organizations to plan and navigate effectively. Emphasizing the need to shift from focusing solely on output to outcomes, he explains that business agility allows for flexibility and adaptability in achieving goals and meeting customer needs.
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Listen to the best highlights from the podcasts you love and dive into the full episode