Ciprian Porutiu
Vice President of Operations and Strategy at Marsh McLennan
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Feb 6, 2024 • 22min
Scaling CX Opportunities in Financial Services - with Ciprian Porutiu of Marsh McLennan
Ciprian Porutiu, VP of Operations and Strategy at Marsh McLennan, discusses the challenges of scaling systems in the VUCA business landscape. The importance of business agility, transparency, and quick feedback cycles in customer experience development are emphasized. The application of the dynamic of sandwiching in user experience and navigating compliance governance and business agility in a volatile environment are also explored.
