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Scaling CX Opportunities in Financial Services - with Ciprian Porutiu of Marsh McLennan
The AI in Business Podcast
Relevance of Sandwiching Dynamic in Multimodal User Experience
The speakers discuss the application of the dynamic of sandwiching in self-service user experience, phone conversations, and in-person interactions. They also explore the challenges of collecting data for frontline colleagues and propose video augmentation techniques for privacy-conscious data collection.
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Discover
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