The AI in Business Podcast cover image

Scaling CX Opportunities in Financial Services - with Ciprian Porutiu of Marsh McLennan

The AI in Business Podcast

00:00

Relevance of Sandwiching Dynamic in Multimodal User Experience

The speakers discuss the application of the dynamic of sandwiching in self-service user experience, phone conversations, and in-person interactions. They also explore the challenges of collecting data for frontline colleagues and propose video augmentation techniques for privacy-conscious data collection.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app