
Scaling CX Opportunities in Financial Services - with Ciprian Porutiu of Marsh McLennan
The AI in Business Podcast
00:00
Relevance of Sandwiching Dynamic in Multimodal User Experience
The speakers discuss the application of the dynamic of sandwiching in self-service user experience, phone conversations, and in-person interactions. They also explore the challenges of collecting data for frontline colleagues and propose video augmentation techniques for privacy-conscious data collection.
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