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LawNext

Ep 267: How A Legal Services Agency Developed An Award-Winning KM Portal to Enhance Access to Justice

Nov 11, 2024
Alexander Horwitz, COO of Legal Services NYC, and Kate Boyd, COO of Sente Advisors, dive into the groundbreaking KM portal designed to improve access to justice. They discuss the challenges of knowledge sharing within legal services and the innovative features that make the portal stand out. With a focus on enhancing collaboration among over 500 attorneys, they explore how the initiative addresses generational knowledge transfer and the balance of technology in client service. Their collaboration earned the prestigious LexPrize, highlighting the impact of their work.
34:10

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Quick takeaways

  • Legal Services NYC developed an award-winning KM portal to preserve essential knowledge and enhance collaboration among its legal professionals.
  • The implementation strategy included user-friendly training to ensure adoption of the KM portal amidst the busy schedules of attorneys.

Deep dives

Generational Knowledge Loss in Legal Services

The organization is facing a significant generational turnover, with many veteran attorneys nearing retirement after decades of service. This turnover means that essential knowledge and insights developed over 40 years are at risk of being lost when these attorneys leave their positions. As a solution, there is a concerted effort to preserve and institutionalize this knowledge within the organization, avoiding the loss of what is described as a 'library' of expertise. This initiative is vital for maintaining the quality and continuity of legal services, particularly as the organization serves a vulnerable population in need.

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