LawNext

In the gold rush of generative AI, it seems that every legal tech vendor wants to be a one-stop shop for legal technology. But after 15 years of developing legal tech, Nik Reed, CEO of Knowable, a legal technology company devoted to helping enterprises bring order and organization to their executed agreements, believes that lawyers should be wary of the hype. Often, the most successful AI solutions are those that focus on solving specific problems exceptionally well rather than attempting to be all things to all lawyers.  On today’s LawNext, Reed joins host Bob Ambrogi for a conversation that explores what makes legal AI actually work well in practice. It is a topic he has been thinking about, in one form or another, since he was still a student at Stanford Law School, where he co-founded the legal research startup Ravel with classmate Daniel Lewis in 2012. After LexisNexis acquired Ravel in 2017, Reed moved into strategic product management there, and then joined Knowable in 2019 to lead its product research and development. He became the company’s CEO last November, just as the company launched Ask Knowable, its generative AI suite.  In a conversation that explores what makes legal AI actually work in practice, Reed emphasizes the critical importance of pristine data environments, high-quality metadata, and clearly defined use cases. “It's still hard to build really good products, especially for lawyers, and it takes a lot of hard work,” Reed says. “ And anyone that's telling you that that's not the truth is probably already a product that you shouldn't be using.” But ultimately, he believes, AI has the potential to restore balance to legal practice by handling the rote work lawyers never wanted to do, allowing them to return to what they went to law school for – critical reasoning and solving complex problems. Thank You To Our Sponsors This episode of LawNext is generously made possible by our sponsors. We appreciate their support and hope you will check them out.   Paradigm, home to the practice management platforms PracticePanther, Bill4Time, MerusCase and LollyLaw; the e-payments platform Headnote; and the legal accounting software TrustBooks. LEX Reception, Never miss a call, with expert answering service for Lawyers. Briefpoint, eliminating routine discovery response and request drafting tasks so you can focus on drafting what matters (or just make it home for dinner). SpeakWrite: Save time with fast, human-powered legal transcription—so you can focus on your practice   If you enjoy listening to LawNext, please leave us a review wherever you listen to podcasts.  

In January, a merciless firestorm swept through the Pacific Palisades and surrounding areas of Los Angeles, becoming the most destructive wildfire in the city's history. Driven by hurricane-force Santa Ana winds and fueled by record-dry conditions, the Palisades Fire destroyed over 6,800 structures, burned nearly 24,000 acres, and dramatically altered the lives of thousands of residents. Among them were three individuals with deep ties to the legal tech community, each of whom lost their home to the fire. This week on LawNext, we speak with those three individuals:  Valerie Chan, founder of the legal PR firm Platform PR.  Rick Merrill, former founder of Gavalytics and current COO of Bridgeline Solutions. Adam Camras, co-founder of Lawgical, longtime CEO of the Legal Talk Network, and chief collaboration officer at InfoTrack. These three legal tech leaders share their harrowing experiences as the flames approached, the devastating aftermath of losing their homes, and their ongoing journey of recovery and rebuilding. Their stories offer a rare and intimate glimpse into how even those with resources and professional expertise face overwhelming challenges when confronted with natural disaster. From the initial evacuation decisions to battles with insurance companies and uncertain rebuilding timelines, this conversation reveals both the practical realities and profound emotional impact of sudden, catastrophic loss. We also want to mention a related project, California Fires Legal Resources, in which the legal tech community, spearheaded by Clio, worked together to launch a website devoted to providing legal resources related to the LA fires, both for victims of the fires and legal professionals working on behalf of those victims.   Thank You To Our Sponsors This episode of LawNext is generously made possible by our sponsors. We appreciate their support and hope you will check them out. Paradigm, home to the practice management platforms PracticePanther, Bill4Time, MerusCase and LollyLaw; the e-payments platform Headnote; and the legal accounting software TrustBooks. LEX Reception, Never miss a call, with expert answering service for Lawyers. Briefpoint, eliminating routine discovery response and request drafting tasks so you can focus on drafting what matters (or just make it home for dinner). SpeakWrite: Save time with fast, human-powered legal transcription—so you can focus on your practice   If you enjoy listening to LawNext, please leave us a review wherever you listen to podcasts.  

Mark Cohen, chairman emeritus of the Digital Legal Exchange, and Dierk Schindler, co-founder of the Liquid Legal Institute, explore their strategic union aimed at revolutionizing legal transformation. They discuss the importance of a holistic approach that blends technology, processes, and a curious mindset in legal practices. The duo highlights their organizations' complementary strengths and plans for joint initiatives, stressing that collaboration will drive the future of the legal industry, breaking down barriers and fostering innovation.

Phil Saunders, the CEO of Relativity, has dedicated three decades to the tech sector and is currently steering the future of legal data. He discusses the pivotal changes facing the legal industry, notably the rise of generative AI and the transition to cloud solutions. Saunders reveals that starting in 2028, all new matters will be hosted on Relativity’s cloud platform. He also emphasizes customer engagement and the importance of collaboration in navigating these transformative forces shaping legal technology.

Recently, legal technology company SurePoint Technologies acquired the legal practice management company ZenCase in a strategic move aimed at enhancing SurePoint’s practice management offerings for mid-sized law firms. In this episode of LawNext, Eric Thurston, who recently marked his two-year anniversary as CEO of SurePoint Technologies, joins host Bob Ambrogi to discuss the acquisition and share his perspective on the mid-market landscape in law.  Originally founded in 1982 as Rippe & Kingston, SurePoint has established itself as a leading provider of financial and practice management software for mid-sized law firms, currently serving nearly 1,000 customers. As Thurston explains in the interview, the acquisition of ZenCase strengthens its front-end capabilities with features tailored specifically for lawyers. The acquisition helps SurePoint "leapfrog innovation by about three years," he says, while addressing customer demands for more lawyer-friendly interfaces. The conversation also explores SurePoint's earlier acquisition of Leopard Solutions, a business intelligence platform that provides comprehensive data on attorneys and law firms across the country, enabling everything from strategic recruiting to competitor analysis. Thurston explains how they've already integrated Leopard's analytics into ZenCase, allowing lawyers to quickly access valuable industry data. Looking at the mid-market practice management landscape, Thurston acknowledges that it is currently fragmented, but he believes SurePoint is positioned to become "the Clio of the mid-market." He outlines the company's vision to help firms not just manage their practices but accelerate growth through better technology, data analytics, and business intelligence. With a philosophy that "you're either growing or dying," Thurston shares how he believes SurePoint continues to evolve while helping law firms do the same.   Thank You To Our Sponsors This episode of LawNext is generously made possible by our sponsors. We appreciate their support and hope you will check them out. Paradigm, home to the practice management platforms PracticePanther, Bill4Time, MerusCase and LollyLaw; the e-payments platform Headnote; and the legal accounting software TrustBooks. LEX Reception, Never miss a call, with expert answering service for Lawyers. Legalweek, March 24-27, New York Hilton Midtown. Register today at legalweekshow.com. Briefpoint, eliminating routine discovery response and request drafting tasks so you can focus on drafting what matters (or just make it home for dinner).   If you enjoy listening to LawNext, please leave us a review wherever you listen to podcasts.  

On this week’s show: LawNext takes you to the movies. Well, to a specific movie, anyway – a documentary being made to raise public awareness and understanding of the access to justice crisis in this country.  Today’s guests are the film’s director, documentary filmmaker Laura Hand, who previously directed The Tent Mender, about homelessness on Skid Row in Los Angeles, and Maya Markovich, a legal innovation leader – and two-time previous guest on this show (here and here) – who is serving as a producer and advisor to the documentary. You may know Markovich as executive director of the Justice Technology Association and for her recent appointment as vice president of the American Arbitration Association’s thought leadership and research arm.  The documentary, called Justice: Just A Promise?, has been given unprecedented access to film inside the courthouses of the Los Angeles County court system – the largest court system in the world and one where litigants unable to get a lawyer present enormous challenges to the civil justice system.  As this episode airs, the filmmakers have just launched an Indiegogo crowdfunding campaign to raise the money they need to complete and distribute the film. During today’s conversation, you’ll hear about that campaign, including Hand’s surprising explanation of why she went that route to raise funds.  You will also learn all about the making of the film and how the filmmakers aim to raise awareness about a nationwide crisis that far too few are even aware of, let alone understand.  Check out their fundraising page here.    Thank You To Our Sponsors This episode of LawNext is generously made possible by our sponsors. We appreciate their support and hope you will check them out. Paradigm, home to the practice management platforms PracticePanther, Bill4Time, MerusCase and LollyLaw; the e-payments platform Headnote; and the legal accounting software TrustBooks. LEX Reception, Never miss a call, with expert answering service for Lawyers. Legalweek, March 24-27, New York Hilton Midtown. Register today at legalweekshow.com.    If you enjoy listening to LawNext, please leave us a review wherever you listen to podcasts.  

Jay Madheswaran, CEO and co-founder of Eve, an AI platform transforming plaintiffs’ law firms, discusses his journey from Facebook engineer to legal tech innovator. He introduces the concept of 'AI-native law firms,' where AI revolutionizes service delivery, automating tasks like document drafting while adapting to each firm’s unique style. Madheswaran highlights Eve's impressive growth, funding success, and the challenges of building trust with lawyers around AI. The future of specialized legal services powered by AI innovation is also explored.

Brian Potts, a commercial litigator and inventor of the LegalBoard, joins Kimo Gandall, CEO of Fortuna Arbitration and Harvard Law student, to discuss Arbitrus.ai, an AI arbitration system that aims to revolutionize dispute resolution. They share insights on its promise to drastically reduce costs and processing times. The conversation dives into the potential for AI in legal decision-making, the concept of an 'Arbitration State,' and the implications of technology on access to justice, raising critical questions about human oversight in legal contexts.

Jonathan Petts, a former Wall Street lawyer and CEO of Upsolve, teams up with Ben Jackson, an ex-Uber driver and Upsolve's Chief Product Officer. They discuss their mission to make bankruptcy filing as accessible as tax prep, sharing their personal stories of overcoming debt. The duo unveils how Upsolve helps low-income families discharge $700 million in debt for free, their innovative use of AI, and their ongoing legal battles to challenge restrictions on legal assistance. They emphasize empowering financial futures for those in need.

Electra Japonas, Chief Legal Officer at Law Insider and founder of the oneNDA initiative, teams up with Preston Clark, President of Law Insider, to revolutionize contract negotiations. They discuss how oneNDA has streamlined NDAs for over 6,000 organizations, facilitating about 10 million agreements annually. Japonas shares her insights from her legal career at the European Space Agency, while Clark outlines ambitious plans for oneSaaS and AI-powered contract automation, aiming to reshape and simplify the legal landscape.