Alexander Horwitz, COO of Legal Services NYC, and Kate Boyd, COO of Sente Advisors, dive into the groundbreaking KM portal designed to improve access to justice. They discuss the challenges of knowledge sharing within legal services and the innovative features that make the portal stand out. With a focus on enhancing collaboration among over 500 attorneys, they explore how the initiative addresses generational knowledge transfer and the balance of technology in client service. Their collaboration earned the prestigious LexPrize, highlighting the impact of their work.