10min chapter

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Ep 267: How A Legal Services Agency Developed An Award-Winning KM Portal to Enhance Access to Justice

LawNext

CHAPTER

Enhancing Legal Services through Knowledge Management

This chapter explores strategies for implementing a Knowledge Management portal in a legal services agency, focusing on servant leadership and change management. It emphasizes the portal's role in improving communication and training while addressing the generational knowledge transfer between senior and junior staff. The discussion includes innovative solutions for enhancing access to justice and the collaborative efforts needed among legal services organizations.

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