What Great Leaders Say — and How They Say It

Sep 18, 2025

Dr. Kurt Nelson, a behavioral scientist and host of the Behavioral Grooves podcast, shares his expertise on communication and leadership. He discusses how effective communication hinges on understanding both the sender and receiver. Discover the power of positive framing in decision-making and how empathy can reduce stress. Kurt emphasizes the importance of concrete language and achievement priming to enhance performance. He also addresses how leaders can positively fill information gaps and the contagious nature of positivity in teams.

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INSIGHT

Communication Is A Two-Way Process

Communication is a two-way process with a sender and receiver and lots of noise.
Leaders must account for receiver's mental noise to ensure messages land.

ADVICE

Choose Frames Deliberately

Frame messages positively when possible to increase acceptance and engagement.
Use loss-frames selectively because people react more strongly to potential losses.

ADVICE

Write For Busy Readers

Put key information at the top of emails because readers skim first.
Capture attention in the skim to ensure deeper reading.

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In this episode of Remodelers On The Rise, Kyle sits down with behavioral scientist Dr. Kurt Nelson to explore what great leaders say — and how they say it. From the psychology behind effective communication to the science of motivation and behavior change, this episode is packed with insights remodelers can use to lead with more clarity and influence. Whether you’re guiding a team, communicating with clients, or trying to build a strong company culture, you’ll take away practical tools that make your leadership more impactful.

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Takeaways

Effective communication involves understanding both the sender and receiver. Framing messages positively can significantly impact engagement and motivation. Concrete language is more effective than abstract language in leadership. Filling in uncertainties is crucial to prevent negative assumptions. Positive thinking can lead to a more joyful and productive work environment. Emotions are contagious; a positive leader fosters a positive team. Intentional communication requires thoughtfulness and preparation. Self-talk influences our perception and response to challenges. Understanding behavioral science can enhance leadership effectiveness. Celebrating milestones can strengthen community and engagement.

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Chapters

00:00 Introduction to Behavioral Science in Leadership 04:03 The Importance of Effective Communication 06:44 Framing Communication for Impact 09:49 Empathy and Understanding in Leadership 12:48 The Power of Self-Talk and Reframing 16:01 Concrete vs. Abstract Language in Communication 22:46 The Power of Concrete Language 28:52 Filling in Uncertainty 37:55 The Impact of Positive Thinking