Emotions play a crucial role in decision making and communication, impacting audience reception and message stickiness.
Considerations like audience mindset and timing, along with leveraging humor or familiarity, can enhance collaboration and receptivity.
Deep dives
The Power of Emotion in Communication
Using emotion strategically in communication can significantly impact audience reception. By appealing to the emotional brain rather than relying solely on rational arguments, communicators can increase the chances of buy-in from others. Understanding audience mindset, such as recognizing risk-averse versus risk-tolerant behaviors, can help tailor communication approaches effectively.
Timing and Comfort Influence Communication
Considerations like the time of day can impact how receptive individuals are to communication. Serotonin levels influence openness to new ideas, with mornings being more conducive to brainstorming. Creating comfort in communication, through familiarity or humor, can influence collaboration and receptivity to messages.
Effective Online Communication Strategies
Online communication strategies vary across mediums, with audiovisual communication allowing for better interpretation of reactions. Tone in email communication is crucial due to potential misinterpretation. Analyzing the audience mindset and ensuring clarity in written communication are vital for effective online interactions.
The Art of Persuasion Through Imperfect Pitches
Leveraging the 'IKEA Effect' and presenting rough prototypes can cultivate stakeholder investment. Imperfect pitches can engage audiences more effectively than polished presentations, fostering collaboration and buy-in. Encouraging stakeholder participation allows them to feel ownership over ideas, leading to more persuasive communication outcomes.
In one of our most popular episodes, professor of Marketing Baba Shiv shares his research on how emotions affect decision making. Knowing this, and applying techniques to help guide our audience through information and emotion, can help us make our messages stick. In this best-of episode we've included extra audio from Matt Abrahams's conversation with Shiv from November of 2020 that touches on how to best approach writing emails.